FAQs

Make sure you are using the same email address and password you registered with. If you have checked this and are still having problems, you can re-set your password using the forgotten your password link by clicking the account icon in the top right of the site. Click log in, which will take you to a login pop up. You’ll then find a forgotten password link there.

Our friendly and dedicated customer services team are always here to help. You can find ways of contacting us on our Contact Us page.

You can re-set your password using the forgotten your password link by clicking the account icon in the top right of the site. Click log in, which will take you to a login pop up. You’ll then find a forgotten password link there. . If you are still having problems logging into your account, please email our customer service team or alternatively please fill out a customer support request by clicking here.

If you need to change details such as your name, email address or billing/shipping address this can be done on the “My Details” section when logged in to your account.

e want you to love your new Pour Moi item as much as we do. That's why, if you’re not completely happy with it we offer a full refund for the item, provided that it’s returned to us in its original condition and packaging, unworn, unwashed and with all labels attached. If you are a US and International customer, find out how to return your items here.

We’re so sorry to hear this! In the unlikely event that you receive an incorrect item, please contact our customer services team who will be able to resolve this for you. Contact us on our Contact Us page.

We’re so sorry to hear this! In the unlikely event that you receive a faulty or damaged item, please contact our customer services team who will be able to resolve this for you. Please note that we are only able to investigate a potential fault within six months of the purchase. Contact us on our Contact Us page.

*Our Virtual Bra Fitting Service has been temporarily suspended. But don’t worry you’ll still be able to find your perfect fit at Pour Moi. Why not try our fitting room or conversion chart to help you find your perfect size.You can’t feel confident or supported in an ill-fitting bra. Our expert team of bra specialists are here to help you find the bra that fits, flatters and makes you feel amazing! Find your fit here.

At Pour Moi we want to accommodate all shapes with the same great style and fit to leave you feeling fabulous. You’ll find everything from A to J bra cup sizes and 30 to 44 backs. You can find the swimwear sizes that we stock here. Our cup sized swimsuits are made to fit your curves perfectly. We advise that you choose the swimsuit that correlates with your bra size. If you are concerned that the body might not fit, why not look at your sister size here.

In the unlikely event an item is no longer available, we will remove this from your order and payment will not be taken for any unfulfilled items. If you ordered any matching items for this product, we will also remove and not charge for these too. You will receive an email to outline the changes made to your order.

Once your order has been confirmed you should receive a confirmation email within the hour (but usually within a few minutes!). Please make sure the email address you’ve given is correct. If you haven’t received a confirmation email, we recommend checking your junk folder in case the email has been marked as spam. If you’ve not managed to find it, please contact our customer services team and we can double check your details and resend it for you.

We're sorry to hear there has been an issue with your delivery. Please contact? [email protected] ?[email protected] for assistance in locating your parcel. Please note that if you contact us after 2+ weeks from the delivery date listed on the tracking we will not be able to provide a replacement for the parcel if lost.

As long as your order has not yet been processed, we will be happy to cancel or amend it. If it has been processed, you can return the order to us for a refund once it arrives. Unfortunately, we are unable to add products to confirmed orders or merge multiple orders to one parcel.

Before proceeding with your payment, please ensure you have the correct delivery address listed as we are not always able to amend it. If you do have the incorrect delivery address, please contact our customer services team as soon as possible and we may be able to assist but sadly it is not always possible as orders are shipped swiftly from our warehouse.

You can pay for your order in full with a Visa or Mastercard debit or credit card, or by PayPal. Alternatively, if available you can take advantage of PayPal Pay Later, which allow you to pay for your purchase over time.

We take payment for orders upon shipping them.

You can use a discount code or gift voucher code on the basket page prior to checkout. Please contact our customer services team if you are experiencing any issues when using discount or voucher codes.

Despite doing everything we can to keep trading as normal, recent tariff changes mean we’ll have to hit pause on all US orders starting April 25th, 2025. If you have made a purchase before this date, your order will be processed as normal.

We know this is disappointing and we’re sorry for the disruption. We’re working hard behind the scenes and hope to be back soon — bringing you all the fabulous Pour Moi lingerie, swimwear, nightwear, and beachwear that you love. Have any questions? Our friendly and dedicated customer serivce team are always here to help. You can find ways of contacting us on our contact page.?

Thank you for sticking with us — we can’t wait to serve you again.

We offer a range of delivery options, which can be found here.

We expect around 5 working days for your refund to be processed once it has arrived back to us but sometimes there can be delays. If you paid via PayPal, you should receive an email from them to confirm that a refund has been issued. If you paid by card, we will notify you via email and your refund should show in your account within 3-5 working days or on your next statement depending on the card type used. Please note that your refund may show against the original purchase date on your statement.

We do have to issue a refund to the original payment method in the first instance, however if this does not process then we would be in touch to make alternative refund arrangements.

If you ordered any matching items, you will be able to return individual items within the set. You’ll be refunded for the individual item cost that you returned.